Shipping Policy – Heartline by Innovatex

At Heartline by Innovatex, we are committed to providing high-quality, Made-in-Canada promotional products with seamless and efficient shipping. Please review our shipping policy below:

Processing & Fulfillment

• Orders are typically processed within 3-5 business days.
• Custom orders may require additional time based on design approval and production schedules.
• Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Times

• We offer standard and expedited shipping across Canada and the U.S.
• Standard shipping times vary by location but typically range between 5-10 business days.
• Expedited shipping options are available at checkout for faster delivery.

Shipping Costs

• Shipping rates are calculated at checkout based on the destination and selected shipping method.
• Free shipping may be available on select promotions or bulk orders.

Custom Orders & Large Shipments

• For bulk or custom orders, shipping timelines may be extended based on production requirements.
• If you need a specific delivery date, please contact us before placing your order.

Tracking & Order Updates

• Once your order ships, you will receive an email with a tracking number to monitor your shipment’s progress.
• If you do not receive a tracking email, please check your spam folder or contact our support team.

Shipping Restrictions

• We currently ship to Canada and the United States.
• We do not ship to P.O. boxes or APO/FPO addresses.

Damaged or Lost Shipments

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Need Help?

For any shipping-related inquiries, please reach out to our customer service team at [Sales@innovatex.ca].

We appreciate your business and look forward to delivering high-quality promotional products with heart!