Shipping Policy – Heartline by Innovatex

At Heartline by Innovatex, we are committed to providing high-quality, Made-in-Canada promotional products with seamless and efficient shipping. Please review our shipping policy below:

Processing & Fulfillment

Orders are typically processed within 3-5 business days.
Custom orders may require additional time based on design approval and production schedules.
Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Times

We offer standard and expedited shipping across Canada and the U.S.
Standard shipping times vary by location but typically range between 5-10 business days.
Expedited shipping options are available at checkout for faster delivery.

Shipping Costs

Shipping rates are calculated at checkout based on the destination and selected shipping method.
Free shipping may be available on select promotions or bulk orders.

Custom Orders & Large Shipments

For bulk or custom orders, shipping timelines may be extended based on production requirements.
If you need a specific delivery date, please contact us before placing your order.

Tracking & Order Updates

Once your order ships, you will receive an email with a tracking number to monitor your shipment’s progress.
If you do not receive a tracking email, please check your spam folder or contact our support team.

Shipping Restrictions

We currently ship to Canada and the United States.
We do not ship to P.O. boxes or APO/FPO addresses.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
We will work with the shipping carrier to resolve the issue as quickly as possible.

Need Help?

For any shipping-related inquiries, please reach out to our customer service team at [Sales@innovatex.ca].

We appreciate your business and look forward to delivering high-quality promotional products with heart!