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Innovatex Solutions Inc. Return Policy

At Innovatex Solutions Inc., we take pride in delivering high-quality, custom promotional products that align with your brand and marketing goals. Your satisfaction is our priority, and we are committed to providing excellent customer service.

Returns & Exchanges

Since our products are custom-made, all sales are final. However, if you experience any issues with your order, we are happy to assist you under the following conditions:

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 business days of receiving your order. We will work with you to resolve the issue, which may include:

• A replacement of the affected item(s)
• A refund or credit toward a future purchase (subject to review)

Eligibility for Returns & Replacements

To qualify for a return or replacement, the following criteria must be met:

• The issue must be reported within 5 business days of delivery.
• Items must be unused and in their original condition.
• Clear photos of the defect, damage, or incorrect product must be provided.
• Custom orders with approved artwork and specifications cannot be returned unless the product is defective or does not match the approved proof.

Non-Returnable Items

Due to the nature of our business, the following items cannot be returned or exchanged:

• Custom-branded or personalized products
• Products with customer-supplied artwork errors (e.g., incorrect spelling, logo quality issues)
• Samples or clearance items

Order Cancellations & Changes

Because we begin production shortly after order confirmation, cancellations or changes must be requested immediately and will be dealt with on a per order basis. 

How to Request a Return or Report an Issue

To submit a return request or report an issue, please email [sales@innovatex.ca] with:

• Your order number
• A description of the issue
• Clear photos showing the problem

Our team will review your request and respond within 2 business days with the next steps.

Our Commitment to Quality

We strive to provide top-quality products that meet or exceed your expectations. If you have any concerns about your order, we encourage you to reach out—we are always here to help!

For any questions, please contact our customer service team at [sales@innovatex.ca].

Thank you for choosing Innovatex Solutions Inc.!